Brole Group — Privacy Policy
Last updated: 10 August 2026
1. Introduction
Brole Pty Ltd and Brole Group Pty Ltd (collectively referred to as “Brole”, “we”, “us” or “our”) respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, hold and protect information when you visit or use our website: www.brole.com.au. This Privacy Policy applies to personal information collected through the website and should be read together with any other privacy notices or terms that may apply to specific Brole services.
2. Information We Collect
We may collect information in two main ways: information collected automatically when you use our website and information that you choose to provide to us.
2.1 Information collected automatically
When you visit our website, our website hosting and processing services may automatically collect technical and usage information, including: IP address; approximate geographic location; browser type; device type; and pages viewed on the website. This information is collected for purposes including hosting, operating, maintaining, securing and processing the website, and understanding basic website usage. Where this information is associated with an identifiable individual, it may constitute personal information under applicable privacy laws.
2.2 Information you provide through the contact form
If you use the contact form on our website, we collect: your name; your email address; and the message or other information you choose to provide. We collect this information so that we can respond to your enquiry and communicate with you regarding the subject of your enquiry. You are not required to provide information through the contact form. However, if you choose not to provide information that is reasonably necessary for us to respond, we may not be able to respond to your enquiry.
3. How We Use Personal Information
We may use personal information collected through our website to:
respond to enquiries and requests;
communicate with you about matters you have contacted us about;
operate, maintain and administer our website;
host, process and secure the website;
monitor and understand website usage and performance;
protect our website and systems from misuse, security threats or unauthorised activity; and
comply with our legal and regulatory obligations.
We will not use personal information for purposes unrelated to the reason it was collected unless permitted or required by law.
4. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our website and provide our services. This may include disclosure to:
website hosting and website processing providers;
information technology and technical service providers;
service providers who assist us in operating or maintaining our website; and
government agencies, regulators, law enforcement bodies or other parties where disclosure is required or authorised by law.
We do not sell or rent personal information to third parties. Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and securely.
5. Overseas Disclosure
Some technology, hosting or service providers used in connection with our website may store or process information outside Australia. Where personal information is disclosed overseas, we will take reasonable steps to ensure that the disclosure and handling of that information complies with applicable Australian privacy laws.
6. Cookies and Website Technologies
Our website and its hosting or processing services may use cookies or similar technologies as part of the normal operation of the website. These technologies may assist with website functionality, security, hosting, processing and understanding website usage. You can generally configure your web browser to refuse or restrict cookies. However, doing so may affect the functionality of some websites.
7. How We Hold and Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures may include appropriate technical and organisational safeguards, access controls and the use of reputable hosting and technology providers. However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
8. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required to comply with legal, accounting, contractual or other obligations. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.
9. Access to and Correction of Personal Information
You may request access to personal information we hold about you. You may also ask us to correct personal information if you believe that it is inaccurate, incomplete, out of date or misleading. To make a request, please contact us using the details provided in the Contact Us section below. We will respond to requests within a reasonable period and in accordance with applicable privacy laws.
10. Privacy Complaints
If you believe that we have handled your personal information incorrectly or have breached applicable privacy obligations, you may make a privacy complaint to us. We will investigate your complaint and endeavour to resolve it in a timely and appropriate manner. Please provide sufficient information about your concern to allow us to investigate the matter. If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
11. Contact Us
For privacy enquiries, requests for access or correction, or privacy complaints, please contact Brole using the contact details provided on our website:
Website: www.brole.com.au
When contacting us about a privacy matter, please provide your name, contact details and sufficient information about your request or concern for us to respond appropriately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements or privacy practices. The updated Privacy Policy will be published on this website with the revised “Last updated” date. We encourage you to review this Privacy Policy periodically.
13. Australian Privacy Law
This Privacy Policy is intended to describe our privacy practices in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable. Nothing in this Privacy Policy limits any rights you may have under applicable privacy laws.
Brole Pty Ltd & Brole Group Pty Ltd
Website: www.brole.com.au
